Bigger, Better, Faster Banking
Coming Monday, February 10 at 12 P.M. PST
Be Prepared—Updates Begin Soon
We’re excited to bring you a more robust digital experience through a mobile/online banking upgrade happening Monday, February 10 at 12 P.M. PST.
As this upgrade approaches, please refer to this webpage and additional communications sent via social media, email and text for more information.*
Check out the helpful tips below to ensure you’re ready to go!
Mark Your Calendars
Sno Falls Credit Union’s new digital banking platform will be here Monday, February 10 at 12 P.M. PST. To prepare, please make sure you have up-to-date contact information on your account, including:
• Cell Phone Number
• Email Address
• Physical Address
If you need to update your contact information, please do so via the current online/mobile banking platform or contact us to avoid any interruptions for the digital banking upgrade.
Online Account Features
| Action Required For* | Not Affected | What’s New? |
| External Accounts | SFCU Card Number | Sync QuickBooks |
| Scheduled Transfers | PIN Number | Left/Right Hand Mode |
| Account Alerts | Account Number | Card Controls |
| Zelle™ | Routing Number | Light/Dark Mode |
| Family & Friends | Bill Pay | Transaction Notes |
*Action not required until go-live on Monday, February 10 at 12 P.M. PST. See below FAQ for details.
How To Register For New SFCU Digital Banking
Please note, members are unable to register for our new digital banking platform until Monday, February 10 at 12 P.M. PST. The digital banking upgrade will require members to create new log-in credentials. Existing online banking usernames and passwords will not transfer over.
Before you register, make sure you know:
• Your account number or 16-digit SFCU debit card number
• Last 4 of your SSN/TIN
• Your date of birth
1. Access Registration
From the sign-in page on desktop1, navigate to the registration page using the “Register” button. On iOS and Android, use the “More” menu and select “Register” to navigate to the registration page.
2. Register
Fill out the registration form to verify your identity. If the information is correct, you will be prompted to create a username and password.
3. Sign In
After a successful registration, you will be able to sign in. On your first sign in on any browser or device, you will be required to retrieve a verification code from an email address or phone number we have on file (AKA 2-factor authentication).
Questions? Find A Topic
External Accounts
Scheduled Transfers
Account Alerts
Zelle™
Family & Friends
Bill Pay
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How To Prepare
Services Not Affected On 2.10.25
What’s New
Action Required
How To Access SFCU New Digital Banking
Before February 10 – Member FAQ
What is digital banking? (mobile/online banking)
With Sno Falls Credit Union’s mobile and online banking platform, you can conveniently access your accounts and manage your funds anytime, anywhere—whether through a web browser on your computer or on-the-go via our mobile app for smartphones and tablets.
You can also view account balances and history, transfer money, make payments through Bill Pay, apply for auto, personal and HELOC loans, view E-Statements, locate branches and ATMs, and more.
When will Sno Falls Credit Union switch to a new mobile/online banking system?
Monday, February 10 at 12 P.M. PST
How can I prepare for the February 10 digital banking upgrade?
Make sure your cell phone number and email address on file with us are correct. If you need to update your contact information, please do so via the current online/mobile banking platform or contact us to avoid any interruptions for the digital banking upgrade.
Do you have External Accounts, Scheduled Transfers, Account Alerts, Zelle™ or Family & Friends set up in the current online banking platform?
External Accounts
External Accounts will have to be set up and re-authenticated (now with Plaid) in the new system for security reasons. To avoid any non-payment or duplicate payment, please cancel any recurring external transfers no later than February 9, 2025.
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Scheduled Transfers and Account Alerts
Scheduled Transfers and Account Alerts set up in the current SFCU digital banking platform will have to be re-entered in the new digital banking platform.
Scheduled transfers will process through February 9. After February 9, pending transfers will be cancelled.
Please log in to the current platform BEFORE February 9, 2025 to obtain any transfer or alert information you need to set up these services in the new system.
See the below screenshot on where to access Scheduled Transfers within the current digital banking platform.
Zelle™
Sno Falls new digital banking upgrade will require all users to re-register their SFCU bank information with Zelle™. See our dedicated webpage for details.
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Family & Friends
Members will need to re-setup non-signer access for Family & Friends (now Additional User).
Will Bill Pay be affected?
Existing Bill Pay data will transfer to our new mobile/online banking system.
Will I still have access to my old mobile/online banking account information?
Access to our current online/mobile banking platform will be available for a limited time following February 10. It’s important to download or save any important records you may need before the transition on Monday, February 10 at 12 P.M. PST.
Will my current transaction history carry over to a new platform?
Yes.
What services will not be affected?
Debit and Credit Cards will continue to work for purchases and withdrawals throughout the digital banking upgrade.
All SFCU ATM locations will continue to function. Branch hours and therefore in-house ATMs may be affected by the digital banking upgrade, although there are no scheduled closures at this time.
Account numbers, the SFCU routing number and debit/credit card numbers will not change.
Will will be new in digital banking after the update?
The new online/mobile banking system will deliver major upgrades:
Search will allow the user to search Transaction History for all shares and loans at the same time.
QuickBooks integration for Business Members
Card Controls: lock, re-issue, order or create travel settings
Add tags or notes to transactions (tags can be filtered in search)
Set overdraft transfer options per share type
Left/right hand mode available in mobile
Customize your dashboard to light/dark mode for easier viewing
The left menu has been replaced by a drawer of options that displays at the bottom of the app. When the drawer is displayed, the user can select MORE to display the pop-up menu.
Request a stop pay for a check or ACH item
Easy user interface for quicker banking
A toggle has been added to show or hide the account number(s) for easier access.
On the accounts page, a refresh button is displayed. This will refresh all the shares/loans from our core.
A Friendly Reminder
Please be aware that Sno Falls Credit Union will never ask for personal information via unsolicited text message, email, or phone.
If you receive an unsolicited call or message asking for bank or personal information and claiming to be Sno Falls Credit Union, do not respond. Contact us directly to speak with someone in our member service department who can validate communications sent.
If you’ve shared any sensitive information, contact us immediately.
On February 10 – Member FAQ
When will Sno Falls Credit Union switch to a new mobile/online banking system?
Monday, February 10 at 12 P.M. PST
Will there be any downtown for the digital banking upgrade?
None anticipated.
How can I access Sno Falls Credit Union’s new digital banking platform on Monday, February 10 at 12 P.M. PST?
On February 10 the new mobile/online banking platform will become available on desktop and mobile. THE FOLLOWING STEPS DO NOT AND CANNOT BE COMPLETED UNTIL MONDAY, FEBRUARY 10, 2025 AT 12 P.M. PST.
Desktop users: Access the new online banking platform via web portal (URL will be posted here and across various SFCU media platforms on February 10, 2025)
iOS users: Update your existing Sno Falls Credit Union app in the Apple Store.
Android users: Download the new Sno Falls Credit Union app. Delete your existing app and search the Play Store for “Sno Falls Credit Union”.
Do you have External Accounts, Scheduled Transfers, Account Alerts, Zelle™ or Family & Friends set up in the current online banking platform?
External Accounts
External Accounts will have to be set up and re-authenticated (now with Plaid) in the new system for security reasons. To avoid any non-payment or duplicate payment, please cancel any recurring external transfers no later than February 9, 2025.
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Scheduled Transfers and Account Alerts
Scheduled Transfers and Account Alerts set up in the current SFCU digital banking platform will have to be re-entered in the new digital banking platform.
Scheduled transfers will process through February 9. After February 9, pending transfers will be cancelled.
Please log in to the current platform BEFORE February 9, 2025 to obtain any transfer or alert information you need to set up these services in the new system.
See the below screenshot on where to access Scheduled Transfers within the current digital banking platform.
Zelle™
Sno Falls new digital banking upgrade will require all users to re-register their SFCU bank information with Zelle™. See our dedicated webpage for details.
___
Family & Friends
Members will need to re-setup non-signer access for Family & Friends (now Additional User).
What services will be not be affected?
Debit and Credit Cards will continue to work for purchases and withdrawals throughout the digital banking upgrade.
All SFCU ATM locations will continue to function. Branch hours and therefore in-house ATMs may be affected by the digital banking upgrade, although there are no scheduled closures at this time.
Account numbers and debit/credit card numbers will not change.
Existing Bill Pay data will transfer to our new mobile/online banking system.
Thank You For Your Patience.
We understand that system upgrades may cause small disruptions in service. We would like to thank you in advance for your patience as we work to bring you a more robust banking experience. Please continue to watch email, our website, and social media for additional updates and important information.