Safe & Sound

We work diligently to ensure your data is held with the highest security. If anything is ever in question, we’re here. Below are several ways you can reach us or get an extra layer of protection.

Lost or Stolen Cards

During business hours call (800) 243-7860

After business hours call (888) 241-2510  

Report electronic fraud by emailing: abuse@snofalls.com

Identity Theft Detection & Recovery Services

Help better protect yourself and your joint account owners with IDProtect® identity theft monitoring and resolution service that includes credit file monitoring with up to $10,000 in identity theft expense reimbursement. Learn more

Fraud Protection Resources

We value your trust and we are committed to handling your information with the utmost care and responsibility. To keep your information as safe as possible, we suggest you use these trusted business partners and resources:

Holiday Fraud

Holidays come with many opportunities for scammers to take advantage of consumers. Here are some quick tips on how to keep your online accounts safe this holiday season.

  1. Use two-factor/multi-factor authentication
    Two-factor/multi-factor authentication, or an authentication system that requires more than one distinct authentication factor for successful authentication1, makes it hard for a scammer to gain access to your accounts. These are the three categories: Something you know (like a password or PIN), something you have (like a smart card/token), or something you are (like your fingerprint/face ID).

  2. Set up unique passwords/usernames
    When you reuse a password for social media profiles, apps, email accounts, online shopping and even medical sites, you are increasing your risk of being hacked. If a scammer finds out one password/username that you use for multiple platforms, they can rapidly gain access to other sites that use the same login information.

  3. Do your homework
    Scammers often pose as fake companies or online sellers during the holiday season. If you see a social media ad or website popup that’s too good to be true, we recommend not inquiring with the company or seller. Scammers can also take advantage of consumers by sending suspicious emails asking for login information, offering a free gift or inviting you to claim a prize. If you are familiar with the vendor, visit their website directly to see if the deal is real. In most cases, it is best to go straight to the source when purchasing this holiday season.

Learn more tips on how to avoid fraud here: Fraud.org

1 = https://csrc.nist.gov/glossary/term/multi_factor_authentication