Member FAQs
Get answers to our most commonly asked questions below. You can also reach us at (425) 888-4004 Monday – Friday, 9 a.m. – 5 p.m. (Pacific Time).
Sno Falls routing number is 325182360.
Getting Started
How do I become a Sno Falls Member?
Visit apply.snofalls.com, then follow the prompts or resume a previous application.
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Visit us at our Snoqualmie or North Bend branch to become a Sno Falls Member. *Youth and Business Accounts can only be opened at a branch location.
How do I sign up for online access (online banking)?
The digital banking upgrade will require members to create new log-in credentials.
Before you register, make sure you know:
• Your 4-5 digit account number or 16 digit SFCU debit card number
• Last 4 of your SSN/TIN
• Your date of birth or account open date for business members1
1. Access Registration
From the Online Access page on desktop, navigate to the registration page using the “Register” button. On iOS (Apple App Store) and Android (Google Play Store), use the “More” menu and select “Register” to navigate to the registration page.
If you already have the Sno Falls Credit Union app downloaded to your device, simply upgrade your app to access our new digital banking platform.
Google Play Store
2. Register
Fill out the registration form to verify your identity. If the information is correct, you will be prompted to create a username and password.
3. Sign In
After a successful registration, you will be able to sign in. On your first sign in on any browser or device, you will be required to retrieve a verification code from an email address or phone number we have on file (AKA 2-factor authentication).
If you do not receive a verification code and continue to experience log in issues, please contact us during business hours for assistance.
See screenshots of the mobile registration process below:
See screenshots of the desktop registration process below:
How do I download the Sno Falls Credit Union mobile app?
Download the Sno Falls app on the Apple App Store.
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Download the Sno Falls app on the Google App Store.
What is the fee schedule at Sno Falls Credit Union?
View our Fee Schedule.
Get In Touch
How do I contact Sno Falls?
Call us Monday – Friday from 9 a.m. – 5 p.m. PST at (425) 888-4004.
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For lost or stolen cards, disable your card in online access or call (800) 243-7860 during business hours or (888) 241-2510 after hours.
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We’re available by email at info@snofalls.com or loans@snofalls.com.
Loans
How do I apply for a loan?
Whether you’re new to Sno Falls or already a Member, you may apply for a loan in our Loan Application Center.
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Visit us at our Lending Center to apply for a loan.
Card Management
What is my card limit?
POS sales are set to $1,000.00. Daily limits for transactions ran as Credit or online purchases are set to $2,500.00.
If I lose my debit or credit card, can I turn off my card to prevent any fraud from occurring?
Use online access to disable a card, or report a missing or damaged card.
You may also call us during regular business hours at (425) 888-4004 or after hours at (888) 241-2510.
I just received my new card, how do I activate it?
Call the phone number on the card sticker to activate a new card.
I just received my renewal card, will the PIN still be the same?
Yes, for a renewal card the PIN will be the same as current one.
When filing a dispute, will I have to block my card?
Please view our Fraudulent Transactions Dispute Form and our Non-Fraudulent Transactions Dispute Form.
How long will it take to get a provisional credit when disputing a charge?
Within 10 days of submitting the dispute.
I’m traveling next month and want to ensure my credit card is available to use on my trip. What do I need to do?
Use online access to set travel alerts for domestic or international travel. You may set your location, departure and return date. Click Save to continue.
You may also call, email, or stop by a branch to inform us of dates of travel. This is recommended for any travel outside of your state of residence.
ATM Usage
What is my daily ATM limit?
Daily limits for ATM withdrawals and POS sale are both set to $1,000.00. Daily limits for transactions ran as Credit or online purchases are set to $2,500.00.
Updating An Account
How can I delete my mobile/online banking account?
To delete your mobile/online banking account, please email us at info@snofalls.com
Business Accounts
How can I update an Authorized Signer on my Sno Falls Credit Union business account?
Follow the steps below to update authorized signers on your Sno Falls business account.
1. Complete our Authorized Signers Update Form.
This form specifies the signers remaining on the account, signers being removed, and signers being added to the account. This form will need to be completed and signed by an existing authorized signer on the business account.
2. Complete our Business Account Profile Form.
This form will need to be completed by all signers that will be on the account, even if they are existing signers on the account. This form ensures that we have the most current contact information for each signer.
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3. All signers must sign a new Account Card and other supporting account forms.
Sno Falls prefers all signers visit in-branch together to complete the above step. If signers are unable to come in together, Sno Falls can obtain necessary signatures within a week’s timeframe.
4. Provide a copy of the organization’s most recent Meeting Minutes (or equivalent) documenting current officers and account signers being removed/added.
This document should include any signers being removed from the Sno Falls business account and any signers being added. If all existing signers are being removed from the account, then an existing signer will need to present the documentation to initiate the change.