Bigger, Better, Faster Banking
Our new digital banking platform is live! Please note: You must register on the new digital banking system.
Existing usernames and passwords from the old system (updated on February 10) will not transfer. New log-in credentials are required.
How To Register For New SFCU Digital Banking
The digital banking upgrade requires members to create new log-in credentials. View each step.
Before you register, make sure you know:
• Your 4-5 digit account number or 16 digit SFCU debit card number
• Last 4 of your SSN/TIN
• Your date of birth or account open date for business members1
1. Access Registration
From the Online Access page on desktop, navigate to the registration page using the “Register” button. On iOS (Apple App Store) and Android (Google Play Store), use the “More” menu and select “Register” to navigate to the registration page.
If you already have the Sno Falls Credit Union app downloaded to your device, simply upgrade your app to access our new digital banking platform.
2. Register
Fill out the registration form to verify your identity. If the information is correct, you will be prompted to create a username and password.
3. Sign In
After a successful registration, you will be able to sign in. On your first sign in on any browser or device, you will be required to retrieve a verification code from an email address or phone number we have on file (AKA 2-factor authentication).
If you do not receive a verification code and continue to experience log in issues, please contact us during business hours for assistance.
See screenshots of the mobile registration process below:
See screenshots of the desktop registration process below:
Online Account Features
| Action Required For* | Not Affected | What’s New? |
| External Accounts | SFCU Card Number | Sync QuickBooks |
| Scheduled Transfers | PIN Number | Left/Right Hand Mode |
| Account Alerts | Account Number | Card Controls |
| Zelle™ | Routing Number | Light/Dark Mode |
| Family & Friends | Bill Pay | Transaction Notes |
*See below FAQ for details.
A Friendly Reminder
Please be aware that Sno Falls Credit Union will never ask for personal information via unsolicited text message, email, or phone.
If you receive an unsolicited call or message asking for bank or personal information and claiming to be Sno Falls Credit Union, do not respond. Contact us directly to speak with someone in our member service department who can validate communications sent.
If you’ve shared any sensitive information, contact us immediately.
Member FAQ
What is digital banking? (mobile/online banking)
With Sno Falls Credit Union’s mobile and online banking platform, you can conveniently access your accounts and manage your funds anytime, anywhere—whether through a web browser on your computer or on-the-go via our mobile app for smartphones and tablets.
You can also view account balances and history, transfer money, make payments through Bill Pay, apply for loans, view E-Statements, locate branches and ATMs, and more.
When did Sno Falls Credit Union switch to a new mobile/online banking system?
Monday, February 10 at 12 P.M. PST
How can I access Sno Falls Credit Union’s new digital banking platform?
Desktop users: Access the new online banking platform via web portal.
iOS users: Update your existing Sno Falls Credit Union app or download our new app in the Apple Store.
Android users: Update your existing Sno Falls Credit Union app or download our new app in the Play Store.
Did you have External Accounts, Scheduled Transfers, Account Alerts, Zelle™ or Family & Friends set up in the former online banking platform?
External Accounts
External Accounts will have to be set up and re-authenticated (now with Plaid) in the new system for security reasons. To avoid any non-payment or duplicate payment, any recurring external transfers should have been cancelled no later than February 9, 2025.
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Scheduled Transfers and Account Alerts
Scheduled Transfers and Account Alerts set up in the current SFCU digital banking platform will have to be re-entered in the new digital banking platform.
One-time scheduled transfers processed through February 9th. After February 9th, pending transfers were cancelled. Reoccurring scheduled transfers processed one final time on the next scheduled date after February 9th.
See the below screenshot on where to access Scheduled Transfers within the current digital banking platform.
Zelle™
Sno Falls new digital banking upgrade will require all users to re-register their SFCU bank information with Zelle™. See our dedicated webpage for details.
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Family & Friends
Members will need to enable non-signer access again for Family & Friends (now Additional User).
What services were not be affected?
Debit and Credit Cards will continue to work after the digital banking upgrade.
Account numbers and debit/credit card numbers will not change.
Existing Bill Pay data will transfer to our new mobile/online banking system.
Will Bill Pay be affected?
Existing Bill Pay data will transfer to our new mobile/online banking system.
Existing Bill Pay users may see an error message (example below) when accessing Bill Pay for the first time on the new digital banking system. Please note this communication is normal and is part of a one-time sync setup. Once you click the Bill Pay button and start the syncing process, you’ll have Bill Pay access with your current account information within a few hours.
Will I still have access to my old mobile/online banking account information?
Access to our current online/mobile banking platform will be available for a limited time following February 10. It’s important to download or save any important records you may need before the transition on Monday, February 10 at 12 P.M. PST.
Will my current transaction history carry over to a new platform?
Yes.
What will be new in digital banking after the update?
• The new online/mobile banking system will deliver major upgrades:
• Search will allow the user to search Transaction History for all shares and loans at the same time.
• QuickBooks integration for Business Members
• Card Controls: lock, re-issue, order or create travel settings
• Add tags or notes to transactions (tags can be filtered in search)
• Update overdraft transfer selections per share type
• Left/right hand mode available in mobile
• Customize your dashboard to light/dark mode for easier viewing
• The left menu has been replaced by a drawer of options that displays at the bottom of the app. When the drawer is displayed, the user can select MORE to display the pop-up menu.
• Request a stop pay for a check or ACH item
• Easy user interface for quicker banking
• A toggle has been added to show or hide the account number(s) for easier access.
• On the accounts page, a refresh button is displayed. This will refresh all the shares/loans from our core.
Thank You For Your Patience.
We understand that system upgrades may cause small disruptions in service. We would like to thank you in advance for your patience as we work to bring you a more robust banking experience. Please continue to watch email, our website, and social media for additional updates and important information.